Policies | Travel Pass

Last Updated: May 2026

Privacy Policy

At Travel Pass, we take your privacy seriously. This policy describes how we collect, use, and share information when you use our mobile application and related services.

1. Location Information

To provide core transportation features, Travel Pass collects precise location data. This data is only used for real-time tracking during active journeys and is not stored permanently.

Foreground Location: Collected for all users while the app is in use to facilitate journey tracking, pickup point selection, and navigation.
Background Location (Drivers): For Driver accounts, we collect location data even when the app is in the background or closed during an active journey. This is essential to provide real-time ETAs and safety tracking for passengers.

2. Personal & Account Data

We collect information you provide directly to us:

Identifiers: Name, email address, and phone number provided during registration.
Authentication: We use Google Sign-In and Apple Sign-In to verify your identity. We only receive your name and email from these providers.
Payment Info: All payment processing is handled by PayHere. We do not store your full credit card details on our servers.

3. AI & Third-Party Services

We utilize industry-leading partners to enhance your experience:

Gemini AI (Google): Our assistant uses Gemini to process natural language commands. Data is processed securely to provide relevant assistance.
Google Maps API: Used for mapping, geocoding, and distance calculations.
Firebase: We use Firebase for authentication, real-time database, cloud storage, and push notifications (FCM).

Data Retention & Deletion

Location Data Persistence: To protect your privacy, location data is only used for real-time tracking during an active journey and is not stored permanently. We do not save your personal location history.

Account Deletion: We retain your basic account data (name, email) as long as your account is active. You have the right to delete your account and all associated personal data at any time through the Settings > Delete Account menu in the app. Upon deletion, your data is permanently removed from our active databases.

4. Contact Us

If you have questions about this policy, please contact us at:

Email: venurakaranasinghe@gmail.com
Address: 68/k green view park mahenawatta miriswatta mudungoda, Sri Lanka

Last Updated: May 2026

Terms of Service

By accessing or using Travel Pass, you agree to be bound by these Terms of Service. Please read them carefully.

1. Service Description

Travel Pass is a platform that connects passengers with transportation providers. We facilitate booking, real-time tracking, and secure payment processing for physical transportation services.

2. AI Voice Assistant

Our AI voice assistant is provided for convenience. Please note:

AI responses are generated automatically and may occasionally be inaccurate.
Do not rely solely on the AI for critical safety instructions.
Users are encouraged to report any inappropriate AI-generated content through our support channels.

3. Payments & Fees

Payments for travel services are processed via PayHere. You agree to pay all fares and fees associated with your journeys. Fares are calculated based on distance and service type as displayed in the app before booking.

4. Limitation of Liability

Travel Pass acts as a facilitator. While we screen drivers, we are not liable for the individual conduct of users or drivers, or for any indirect damages arising from the use of the service, to the extent permitted by law.

Refund Policy

We aim for 100% satisfaction. If something goes wrong with your payment or journey, here is how we handle it:

1. Cancellations

If a journey is cancelled by the driver after payment, a full refund will be processed automatically to your original payment method within 3-7 business days.

2. Disputes

If you believe you were overcharged or experienced a service failure, please contact support within 48 hours. We investigate all claims and issue partial or full refunds where applicable.